Lavender Hotels Response
UPDATE 16TH MAY
Following the government's announcement on Monday 11th May that changed the countries' COVID19 status from 'Stay at Home' to 'Stay Alert'; we are currently planning to reopen some, if not all our hotels at the beginning of July 2020
Please note this date is subject to change and will depend on the advice given by the government. We would like to reiterate the health & safety of our customers and staff remain our main priority. Upon reopening we will introduce a number of measures across all areas of the business designed to add extra protection for all our guests and staff (full details to follow).
Our hotel reservation and wedding teams remain open and you can still make a booking for future dates with the added security of our new flexible booking policy. See details below.
For all enquiries please contact us at groupbookings@lavenderhotels.co.uk
STAY ALERT, STAY SAFE!
Lavender Hotels recognises and understands the current situation of COVID-19 (Coronavirus) and would like to reassure customers we are strictly following government advice.
As it stands we have had no confirmed cases of COVID-19 (Coronavirus) at any of our hotels or leisure clubs. We are open as usual and anyone wanting to travel is welcome to stay.
Lavender Hotels is committed to following strict advice from Public Health England (PHE), The World Health Organisation (WHO), local authorities, and the government in relation to dealing with the delay phase of the current pandemic. Please be assured the well being of our all customers, visitors and staff is of the utmost priority and has our complete and utter attention.
We continue to follow advice from Public Health England (PHE), The World Health Organisation (WHO), local authorities and the government in relation to dealing with the delay phase of the current pandemic.
This update covers the following:
- Hotel bookings – existing and future
- Lavender Leisure Club Members
- Wedding Bookings - existing and future
Hotel bookings
We want to reassure you we are looking at showing greater flexibility current and future guests during this difficult period.
I’ve already made a booking?
If you have an existing booking we will give you the flexibility to move this booking to a future date providing you give at least 24 hours notice prior to the date of your existing booking. This also includes pre-paid bookings which would normally be non-transferable and non-refundable.
Our team have been going through all future bookings up to the end of June in which to manage this process. If you have not contact from us please contact groupbooking@lavenderhotels.co.uk
Can I make a new booking and is it secure?
Yes of course! Book online at the links below, remember if we are not allowed to open any new bookings can be transferred to a future date.
Leisure breaks bookings book here
Travel and business bookings book here
Leisure Club Members
All memberships will be paused and no money will be collected during the period of closure. If you pay annually this will be credited on to renewal date. If this is part of the way through a month we will credit the money that is owed to you and subtract this from your membership at a later date.
**PLEASE DO NOT CANCEL YOUR DIRECT DEBIT - NO MONEY WILL BE TAKEN ON YOUR NEXT DIRECT DEBIT DATE AND UNTIL THE CLUB REOPENS***
We appreciate your understanding and support during this difficult time. The welfare of our members is our main priority. Further updates will follow.
Wedding Bookings
I’ve already booked my wedding?
We have been working through our bookings and contacting you to discuss the options available regarding your wedding day. We are waiting further information from the goverment regarding rules on large gatherings of people and also the availability of registrars for future bookings
Our team have been going through all future bookings up to the end of June in which to manage this process. If you have not contact from us please contact groupbooking@lavenderhotels.co.uk
Can I book a wedding for a future date?
Yes of course! We are still accepting all bookings for this year and beyond and will offer flexibility if we can not open on the date you book.
For any further information contact the hotel directly on:
The Stables Country Club, Bury – stables.events@lavenderhotels.co.uk
Higher Trapp House, Simonstone – highertrapp.events@lavenderhotels.co.uk
The Oaks Hotel, Burnley – oaks.events@lavenderhotels.co.uk
The Old Mill, Ramsbottom – oldmill.events@lavenderhotels.co.uk
The Everglades, Widnes – everglades.events@lavenderhotels.co.uk
We look forward to welcoming you to a Lavender Hotel soon!