Lavender Group Privacy Policy
Introduction
This Privacy
Notice explains what personal data we collect about you and how we use it. We
have put a lot of information in this notice to be as open and transparent as
possible about our use of personal data. If you have any questions about our
use of your personal data, please contact us.
Who are we?
Lavender
Hotels Group operate 5 Best Western Hotels and The Stables Country Club across
the north west. We are committed to protecting your personal data and
respecting your privacy and it is important to us that you understand how and
why we use your data.
What is
Personal Data?
Personal
data is information that relates to an identified or identifiable living
individual. For example, this includes names, addresses, date of birth or more
indirect information like an address, job title, age-range, IP
address of a person.
When do we
collect your personal data, what personal data do we collect and how and why do
we use it?
We collect
personal data about:
·
Our
Workforce – current and former employees and agency workers
·
Potential Employees –
people who apply for jobs, people we find through talent searches, and people
who request notice of job vacancies
·
People
we deal with for business or charitable purposes –
customers, suppliers, contractors and service providers, regulatory, trade and
industry bodies, charities and schools
·
Our
Consumers – individuals who we send marketing material to, individuals who
submit complaints and queries and visitors to our website
For each of
these categories of individuals we collect different
categories of personal data and use it for different purposes.
Explaining
the legal basis for Processing your Personal Data
The law sets
out a limited number of reasons for which we may collect and process your data,
these include:
|
Lawful
Basis
|
What it
means
|
|
Legal
obligation:
|
The
processing is necessary for us to comply with the law (not including
contractual obligations) eg employment records, accident reports for H&S,
HMRC requirements.
|
|
Legitimate
interests:
|
The
processing is necessary for our legitimate interests or the legitimate
interests of a third party unless there is good reason to protect the
individual’s personal data which overrides those legitimate interest. (eg
finance company using third party debt collection agency to locate and
recover monies from "disappeared” defaulting customer)
|
|
Contract:
|
The
processing is necessary for a contract we have with an individual (eg
processing credit card details to perform payment) or because we have asked
you to take specific steps before entering into a contract (eg provide a
quote).
|
|
Consent:
|
The
individual has given clear consent for us to process their personal data for
one or more specific purpose (we must be able to demonstrate this was
informed and appropriate).
|
|
Vital
interests:
|
Occasionally,
we may need to process information to protect someone’s life) eg emergency
services receiving a list of site visitors upon responding to an emergency
call.
|
Each
specific privacy section explains our lawful basis for processing the personal
data for the individuals covered by that notice.
Who do we
share your personal data with?
Lavender
Hotel’s may in certain circumstance share your data with Best Western Hotel
Group. Lavender Hotel Group operate 5
Best Western Hotels within the north west.
How is your
personal data protected?
We use
measures to protect the personal data we hold. These include internal policies,
procedures and controls which limit access to and use of personal data. You can
obtain further information on our personal data security arrangements by
contacting our Company Secretary (address and contact details below).
How long
will we keep your personal data?
We have a
clear policy that specifies that personal data should only be kept as long as
is necessary for the purpose we use it.
What are
your rights?
In certain
circumstances, you have the right to
·
Request access to and a copy of your personal data (known as
"subject access request”). Please refer to our contact below for further
information
·
Request correction of the personal data we hold about you so that you
can have any incomplete or inaccurate information about you corrected
·
Request erasure of your personal data, which means you can ask us to
delete or remove your personal information where there is no good reason for us
to continue to use it
·
Object to processing of your personal information if we
are relying on a legitimate interest (or those of thirdparty)
and there is something about your situation which makes you want to object to
processing on this ground. You also have the right to object if we are using
your personal information for direct marketing purposes
·
Tell us to stop using your personal data for direct marketing purposes
(either through specific channels or all channels)
·
Request that we stop any consent-based processing of your personal data
after you have withdrawn consent
Changes to
this Privacy Notice
We reserve
the right to update this privacy notice at any time. This privacy notice was
last updated in May 2018
How to make
a complaint
You have the
right to make a complaint at any time to the Information Commissioner’s Office
(ICO), the UK supervisory body for data protection matters.
How to
contact us with your queries about your personal data
If you want
further information, a copy of our privacy policy or to exercise any of your
rights in relation to your personal data please email us at marketing@lavenderhotels.co.uk or
write to us at:
Data
Controller, The Old Mill Hotel, Springwood Street, BL0 9DS